抢抓APEC机遇 深圳打造国际志愿服务高地

深圳新闻网2026年10月14日讯（深圳特区报记者 郑思）亚太经合组织（APEC）第三十三次领导人非正式会议进入倒计时，深圳依托超420万名注册志愿者的深厚积淀，以全域之力织就一张覆盖广泛、服务精准、科技赋能的国际志愿服务网络。福田、南山、宝安等区立足实际，在人才聚合、项目深耕与阵地营造上率先破题，为国际盛会凝聚温暖而专业的深圳力量，持续擦亮“志愿者之城”金字招牌。

广聚英才，织密多语种志愿服务“人才网”

深圳以APEC会议为契机，通过动员招募与专项培训，加快构建多层次国际化志愿人才梯队。

塞尔维亚籍志愿者Teodora在福田定居已逾10年。她不仅每周为福保街道辖区内商圈商户义务授课，还担任石厦社区外籍联络员，以塞尔维亚语、英语和中文三种语言，协助社区工作人员开展入户信息采集。今年福田推出首善志愿“星光计划”，她鼓励并动员10多位外籍人士报名加入国际志愿者队伍。

福田区“星光计划”累计招募国际志愿者近1500名，覆盖11个语种、28个国家和地区，组建“福田国际志愿联盟”50支多语种志愿队伍，分层分类开展专题培训与实训17场，覆盖骨干志愿者近1200人次。

南山区已招募国际志愿者超1700名，服务涵盖西班牙语、俄语、日语等16个语种，构建起“1个区级总队+8个街道分队+N个专业队”的架构，引入智能翻译设备，搭建三阶段递进式培训体系。

宝安区率先组建多语种队伍，储备英、西、法、韩等语种志愿者200余人，在机场开展轮岗服务，并举办20余期英语角活动，培训常用外语及翻译软件使用，累计超1000人次。

深耕品牌，打造精准化国际服务项目库

紧扣国际交流、城区推介、生态环保等领域，各区逐步形成特色鲜明的志愿服务项目体系。

福田区推出“福田青年大使”“Link+”国际文化交流等11个区级标杆项目及“一街一品”子项目28个，开展活动83场，累计参与志愿者超1万人次，服务近4万人次，打造出具有福田辨识度的全维度国际志愿品牌体系。

福田区外语志愿者在进行服务。深圳特区报记者 杨浩翰 通讯员 罗紫颖 摄 Multilingual volunteers from Futian District in action. Yang Haohanand Luo Ziying

南山区聚焦“组织协同发展”“城市品质提升”“社会融合治理”三大品牌，推进国际志愿服务项目库建设，先后服务保障2026年深圳（南山）比利时商业领袖对接会、大沙河国际龙舟邀请赛、APEC林业部长级会议等重点国际赛会活动，逐步形成重大赛会常态化志愿服务响应机制。

“国际化城市的志愿者，既要有语言之‘柔’，更要有应急之‘刚’。”在宝安区，80名“城市代言”双语讲解志愿者完成3个月系统化培训，正式上岗。宝安区国际双语青年志愿者罗智峰说，除了背诵讲稿、走读城市，他还利用碎片时间听英语广播保持语感，并参加了深圳市红十字会CPR与AED急救培训。“APEC不仅是一场国际会议，更是对城市温度、专业素养与志愿精神的一次集中检阅。”

宝安区重点推进“湾区微笑大使”“青春推介官”“城市体验官”三大项目。其中，“城市体验官”已组织留学生和外语志愿者开展城区探访活动15场以上；“青春推介官”围绕城市景观、科技创新等主题录制多语种推介视频7期，品牌化体系稳步推进。

擦亮窗口，构筑全场景国际传播“风景线”

以U站、商圈、交通枢纽等为触点，深圳着力提升涉外服务能力与城市形象展示水平。

福田区完成8个U站国际化升级、20个特色站点国际化升级和功能优化，打造多个“15分钟志愿服务响应圈”，并推出NFC智能手环，集成9类50余项多语种资讯，被外籍人士誉为“最贴心的深圳手信”。南山区打造全球服务中心国际志愿服务站，将志愿服务从场馆接待导览延伸至陪同境外客商走访创新园区、标杆企业的产业一线，深度嵌入跨境经贸合作全流程。志愿服务正成为深圳面向APEC、面向世界的一扇温暖窗口。

此外，深圳开展外文公示语提升“啄木鸟行动”，号召青年志愿者和市民深入城市角落查找问题，助力提升城市品质。宝安区联合腾讯开发AI外文纠错小程序，获团中央推介，已采集3万余张标识照片、形成超万条优化建议，以科技手段推动志愿服务更加精准化。

Shenzhen ramps up international volunteer services ahead of APEC

■ Zheng Si, Shenzhen Special Zone Daily

With the 33rd APEC Economic Leaders’ Meeting approaching, Shenzhen is mobilizing its 4.2 million registered volunteers to build a broad, targeted and technology-enabled network of international volunteer services. Futian, Nanshan and Bao’an districts are leading efforts to recruit volunteers, develop programs and establish service hubs.

Shenzhen is expanding recruitment and training to develop a diverse pool of international volunteers.

Teodora, a Serbian resident of Futian for over a decade, teaches weekly classes for merchants in Fubao Subdistrict and serves as a foreign liaison for Shixia Community. Fluent in Serbian, English and Chinese, she helps community workers register residents door to door. Since Futian launched the Starlight Plan this year, she has encouraged more than a dozen foreign residents to join its volunteer teams. The plan has recruited 1,500 volunteers from 28 countries and regions who speak 11 languages. Futian has formed 50 multilingual teams and held 17 training sessions for nearly 1,200 core volunteers.

Nanshan has recruited over 1,700 international volunteers speaking 16 languages. Its network includes a district team, eight subdistrict teams and specialized groups. The district has also introduced translation devices.

Bao’an was the first district to form multilingual teams. More than 200 volunteers speaking English, Spanish, French and Korean take shifts at the airport. More than 1,000 people have attended 20-plus English sessions on everyday language and translation software.

The districts’ programs focus on international exchange, city promotion and environmental protection.

Futian has launched 11 flagship and 28 related programs, including Futian Youth Ambassadors and Link+, an international cultural exchange initiative. The programs have held 83 events, involving 10,000 volunteers and serving nearly 40,000 people.

Nanshan is developing programs in organizational coordination, urban improvement and social integration. Its volunteers served at the 2026 Shenzhen (Nanshan)-Belgium Business Leaders Matchmaking Conference, the Dasha River International Dragon Boat Invitational and the APEC Ministerial Meeting on Forestry.

“Volunteers in an international city need language skills and the ability to stay calm in emergencies,” said Luo Zhifeng, a bilingual volunteer in Bao’an. One of the district’s 80 volunteer guides, Luo completed three months of training. He practices English by listening to radio broadcasts and has completed CPR and AED training with the Shenzhen Red Cross.

“APEC is not just an international gathering — it puts a city’s warmth, professionalism and volunteer spirit to the test,” he said.

Bao’an’s three programs are Bay Area Smile Ambassador, Youth Promoter and City Experience Officer. The latter has organized more than 15 tours for international students and foreign-language volunteers. Youth Promoters have made seven multilingual videos about the city and its technology sector.

Shenzhen is expanding volunteer services in business districts and transport hubs. Futian has upgraded eight U Stations for international services and improved 20 other sites to ensure volunteers can respond within 15 minutes. It has also introduced NFC wristbands with multilingual information.

Volunteers at Nanshan’s Go Global service center station greet visitors, provide directions and accompany overseas business guests to innovation parks and companies.

The city’s Woodpecker Action invites volunteers and residents to spot foreign-language errors on public signs. A reporting mini-program developed by Bao’an and Tencent has collected more than 30,000 sign photos and generated over 10,000 suggestions for improvement.(Translated by Li Jing)

一企一策定制，一键线上锁汇

招行深圳分行帮企业“锁住”收益

2026年上半年，深圳企业外汇衍生品办理量达1226.4亿美元，同比增长40%，但仍有不少企业的涉外收付敞口暴露在汇率风险波动之下。汇率风险管理早已成为生意盈亏的“必答题”。汇率波动直接吞噬订单利润，管住敞口，本质上就是守住企业的经营成果。

面对汇率波动，两类企业的避险诉求最为迫切。一类是深耕东南亚的大型跨国企业，日常涉及印尼盾、越南盾等小币种收入。小币种汇率波幅高达10%以上，且锁汇工具少、成本高，管理难度大。针对这一痛点，招行深圳分行坚持“一企一策”，在无本金交割远期（NDF）基础上创新推出小币种无本金交割期权（NDO），帮助企业优化锁汇成本，守住订单利润。

另一类是订单碎片化、利润微薄的中小跨境电商，其订单分散、多币种回款、节奏不稳，无法照搬大企业的套保模板。对此，招行优化线上化避险平台，远期、掉期、期权组合等全产品及签约、锁汇、交割全流程均可线上操作，并提供订单管理、盯市挂单等功能，让企业一次完成数十笔锁汇交易，灵活调整交割时间。

从大型跨国公司的小币种定制方案，到中小商户的线上化锁汇操作，招行深圳分行以全流程陪伴式服务，将“一企一策”的专业能力与“人人可用”的普惠工具结合，帮助企业搭建适配自身的汇率风险管理体系。当企业不仅走得出去，还能算得清收益、守得住利润，资本与产业的信心自然更足。

CMB Shenzhen helps businesses hedge currency risk

In the first half of 2026, Shenzhen companies handled US$122.64 billion in foreign-exchange derivatives, up 40% from a year earlier. Yet many still leave foreign-currency exposure unhedged, putting order profits at risk.

One group with urgent hedging needs is large multinationals operating across Southeast Asia. Their daily business involves minor currencies such as the Indonesian rupiah and Vietnamese dong, whose exchange-rate swings can exceed 10%. Hedging tools for these currencies are limited and costly. China Merchants Bank (CMB) Shenzhen Branch tailors solutions for each client, combining non-deliverable options with non-deliverable forwards to manage exposure and cut hedging costs.

The bank also targets small and medium-sized cross-border e-commerce companies, which often handle scattered orders, thin margins and payments in multiple currencies. Its upgraded online platform covers forwards, swaps and option combinations, plus the entire process of signing, hedging and settlement. Order-management and pending-order tools help firms handle multiple trades and adjust settlement times.

The services pair customized support for large multinationals with accessible online tools for smaller businesses, helping both manage currency risk and protect profits.

第三十二站：韩国庆州

亚太经合组织（APEC）第三十二次领导人非正式会议于2025年10月31日至11月1日在韩国庆州举行，会议主题为“建设可持续的明天”，并通过了《2025年亚太经合组织领导人庆州宣言》等成果文件。

韩国庆州是韩国庆尚北道下辖的历史文化名城，作为新罗王朝千年古都，拥有佛国寺、石窟庵等三处联合国教科文组织世界遗产，被誉为“没有围墙的博物馆”。

韩国庆尚北道秋景。 Autumn in North Gyeongsang Province, South Korea.

32nd Stop:Gyeongju, South Korea

The 32nd APEC Economic Leaders’ Meeting was held in Gyeongju, South Korea, on Oct. 31-Nov. 1, 2025. Under the theme “Building a Sustainable Tomorrow,” the meeting adopted the 2025 APEC Leaders’ Gyeongju Declaration.

Gyeongju, in North Gyeongsang province, was the ancient capital of the Silla Dynasty for nearly a millennium. The historic city is home to three UNESCO World Heritage Sites, including Bulguksa Temple and Seokguram Grotto, and is often called a “museum without walls.”